I wondered if you would be able to pass on my very grateful thanks to the lovely delivery guy who came yesterday to deliver our latest paper call-off? I had to ask your delivery man if he wouldn’t mind pulling open our heavy car-park gate. He was so polite and made it seem like it was no imposition at all. He then hauled the paper up our very steep car park without complaint and then he packed it all away for me in the store cupboard.
I cannot adequately convey to you how pleased I am to have put our paper order with you, if only for the ‘packing-away-in-the-cupboard’ aspect. I had been apprehensive about how the delivery would go, but I needn’t have worried. No-one ever seems to take the time to say thank you these days, so I wanted to make sure I did!
Jeannine Watson, Finance Officer
We just wanted to say thank you so much for the service you have provided to us over the last year. We have been extremely pleased with the paper deliveries we have received from yourselves and the help and advice you have provided personally has been brilliant, your customer service is excellent and you have gone out of your way to accommodate our requests. We look forward to carrying on doing business with you in the future as your prices remain very competitive and you continue to stock a good range of coloured paper and card, which we now source from you as well.
Lisa Moore, Resources Assistant
“I just had to contact you to say how wonderful your delivery drivers are. We have just had a huge delivery of paper and although the driver was told by our site team to dump the paper in the staff room, he insisted on packing it all away neatly in the store cupboard for me.
They are always so friendly, polite and thoughtful. And we really appreciate the biscuits. Didn’t get his name but the delivery driver definitely went above and beyond.”
Helen Gilliatt, Office Manager
“Always very helpful and kind. Thank you very much!”
Lucy Prior, Administrator
“Every person we speak to, either by phone or email is extremely pleasant and helpful. In particular we have found that Mario, the driver assigned to our deliveries is absolutely wonderful. He never moans, is very accommodating and is an absolute pleasure every time he is here. It is nice to give credit where credit is due and it is certainly the case here.”
Jeanette Pace, Support Services Manager
“We have had nothing but a positive experience with Westcountry Group: the paper is of an excellent quality, the pricing is extremely competitive, the call-off programme very much valued as storage is one of our major hurdles, and deliveries arranged to suit our specific requirements. I would particularly like to commend your delivery drivers who are unfailingly polite, helpful and friendly; they always have a smile on their faces and are always willing to go the extra mile.”
Anne Levy, Bursar’s PA
“Your team on the phones are always helpful and your drivers are great, always cheerful and smiling; a change from a lot of other delivery services these days.”
Beth Everett, Office Manager
“It is reassuring to know I can rely on your company’s professionalism.”
Linda Powney, Reprographics Technician
“Keep up the good work, friendly and personal service, it’s lovely.”
Lynn Miles, Reprographics Manager
“The service we receive is exceptional. All personnel are friendly and helpful. When an order is placed we receive a very prompt delivery and the delivery personnel stack the paper in the reprographics room exactly where we require it.”